Last updated: 14 November 2026
FITIO Pty Ltd (ABN 14 689 585 742) (“FITIO”, “we”, “us”) provides physiotherapy services in the clinic, in the community and at home. We respect your privacy and are committed to protecting your personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The information we collect depends on how you interact with us. It may include:
We usually collect information directly from you, for example when you book, complete a form, attend an appointment or contact us. With your consent, or where the law allows, we may also collect information from other people involved in your care, such as your GP, specialist, other health professionals, your referrer, support coordinator, plan manager, insurer, carer or family member.
You can contact us with general enquiries without identifying yourself, but we need to know who you are to provide treatment or process a claim.
We only use health information for the purpose it was collected for, for directly related purposes you would reasonably expect, or otherwise with your consent or as permitted by law.
Where it is needed for your care or the purposes above, we may share your information with:
We do not sell your personal information.
Clinical records are kept in secure practice management software. Enquiries, booking requests and referrals submitted through our website are stored in a restricted area of our website, and we are notified by email. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including password protection and limiting access to those who need it.
We keep health records for as long as required by law and professional standards. This is generally at least seven years after your last appointment or, for children, until they turn 25. After that, records are securely destroyed or de-identified.
If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.
We do not routinely send personal information overseas. Some of our technology providers (for example email, website hosting and cloud storage services) may store or process information on servers located outside Australia. Where this happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.
You can browse our website without telling us who you are. When you submit a form, we collect the details you provide so we can respond. Our website may use cookies and similar technologies to help it work properly and to understand how it is used. You can disable cookies in your browser settings.
You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. There is no charge for making a request, although we may charge a reasonable fee to cover the cost of providing copies of records. In limited circumstances the law allows us to refuse access. If that happens, we will explain why in writing.
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will acknowledge your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992. Concerns about a health service in Queensland can also be raised with the Office of the Health Ombudsman at oho.qld.gov.au or on 133 646.
FITIO Pty Ltd
Email: pierre@fitio.com.au
Phone: 0430 019 123
Newstead QLD 4006
We may update this policy from time to time. The current version will always be available on this page.
